Account access
Sign-in issues, account identity questions, or trouble accessing the app.
Hyperplant support
Support for Hyperplant
Contact support for help with account access, plant identification, saved plants, photos, sync, reminders, or product feedback.
Response time
Within 2 business days
Please include your device model, iOS version, app version, and a short description of the issue. For plant identification issues, include whether the photo was taken with the camera or selected from your library.
Common support requests
Plant identification
Unexpected suggestions, unclear results, upload failures, or feedback about a match.
Photos and storage
Problems adding plant photos, viewing saved images, or managing plant records.
Sync and reminders
Missing changes, device sync issues, care schedule problems, or reminder questions.
Privacy requests
Questions about data, deletion, access, or how Hyperplant handles plant photos.
Feedback
Bug reports, feature requests, and suggestions for improving Hyperplant.
Privacy
Privacy and data requests
For information about data collection, photos, storage, and deletion requests, read Hyperplant's privacy policy.